Our Guarantee
Taylor & Norton Wine Merchants guarantees quality products and service. Your satisfaction is our first priority. If, for any reason, you are dissatisfied with your order, please contact us within 30 days of receipt of your order for customer care assistance. For fastest results, contact us by emailing via our customer service request form.   As is tradition in the wine trade, all bottles 10 years or older are purchased at the buyer's risk If you're not happy with a purchase, please contact us so we can work out a resolution.  All wine sold by us is maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper, and we cannot be responsible for improper storage after it has been delivered, and as such we cannot accept returns for the following:

Purchasing.
Buyer certifies that he/she is at least 21 years of age. Buyer will have to certify to this on our secure server prior to placing an order. Further certification will be required at time of delivery, with a signature of a 21+ year old required. The billing address needs to be the address on your credit card statement. Your billing address is where your order will be shipped. If you wish to ship to an address different than your billing address, please provide this information on your order form.   All order will be verified with AVS, which matches the billing address of your card with the billing address provide by you.  Gift cards not accepted for on-line, or telephone orders, but are accepted for in-store purchases.  Placing an order, and receiving a copy of your order from Taylor & Norton,  is no guarantee that the product will be available, or is in stock, or the order will be filled.  All orders subject to availability.  Make sure the information you enter in our ordering system is accurate, as any incorrect information will void, or delay the processing of your order.  In order to communicate with you regarding your order, you must enter a valid email address, and phone number.  Our primary contact with you will be via email, if your email address is not correct, or you have a spam filter on your email program, and cannot receive email from our servers, we will be unable to contact you and / or process your order.  It is your / the customers responsibility to check the validity of all order information entered by you, when viewing the final order screen before submitting.  Please check all fields.   All orders are subject to various security practices to verify the authenticity of the purchaser, including but not limited to; address verification, reverse phone verification, issuing bank contact.  Personal or corporate MC, Visa, and AMEX accepted only.

 

Secure Transaction.
When our order form asks you to enter sensitive information, i.e.; credit card number, that information is encrypted and is protected with the best 128 bit encryption software - SSL (Secure Socket Layers). While on a secure page such as our order from, the lock icon on the bottom of your web browser becomes locked , as opposed to unlocked or open when you are on an "unsecured" page.

Shipping.
We always recommend shipping to a business address where someone will be present to receive it during business hours, as we cannot be responsible for lost or missing shipments if you request your shipment be left without a signature. If the shipment is returned to us for an improper, or incomplete address, we will have to re-charge you for re-shipment, so please make sure the address is complete including business name, and suite number if going to a business complex.  If you provide the incorrect shipping address to us for your order, and the order goes missing or is accepted by parties at the address you gave us and not returned, we will not be responsible for replacement of the order.  Our responsibility is to ship it to the address provided to us by you.  Occasionally, an order may require additional insurance if it contains high value wines, we will add this additional insurance to your order total.  Please allow up to 48 hours for your order to be processed.  The stated delivery times are in transit time only, and do not include the ship day, or the time in processing your order.  Weekends are not working days for the shippers except overnight SAT delivery.  Please contact us if your order is a rush shipment.

By submitting an order to Taylor & Norton Wine Merchants (www.taylorandnorton.com) web site you are stating that you are 21 years old or older, and warrant that you are legally able to purchase and consume alcoholic beverages.

By submitting an order you hereby agree and understand that ALL ALCOHOLIC BEVERAGES ARE SOLD IN CALIFORNIA AND TITLE PASSES TO THE BUYER IN CALIFORNIA. We make no representation to the legal rights and ability of anyone to ship or import wines into any state outside of California. YOU the buyer are solely responsible for shipment of alcoholic beverage products.

By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. ALCOHOLIC BEVERAGES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. AND BY PLACING YOUR ORDER, YOU REPRESENT AND WARRANT TO US THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD AND CAN ACCEPT DELIVERY OF ALCOHOLIC BEVERAGES. When your alcoholic beverages are delivered, the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. If any person under 21 years of age fraudulently orders and has wine shipped to them, the wine will not be released to them, and will be returned to us, and the cost of return shipping will be charged to the responsible party. BY ORDERING YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE SELLER FOR ANY RESULTING CONSEQUENCE OF A FRAUDULENT ORDER OR ANY MISREPRESENTATION AS TO THE AGE OR LEGAL ABILITY OF ANY INTENDED RECIPIENT TO RECEIVE SHIPMENT OF ALCOHOLIC BEVERAGES

Parents or legal guardians will be held responsible for actions of their minor children. If necessary, legal action will be taken against all parties attempting "wire fraud" The cost of shipping to, and returning to us of any wine in any such operation will be charged to that agency. NO EXCEPTIONS.

International Orders.
Shipping for International Orders will be quoted by email. We do not ship to Indonesia, Central or South America, Canada, Africa, The Middle East, and selected countries of eastern Europe. Contact us via our customer service request form, with your country before placing your order.

Vintage Changes/out of stock/quantity less than ordered
Occasionally, some vintages that appear on our web site may be out of stock or, less than the order placed. All wines are subject to availability, and may be sold out at any time. We attempt to maintain a current inventory, but we sell wine via the internet, telephone, and our retail stores, and inventory changes quickly. Placing an order is not a guarantee that the item is in-stock, or we have the quantity that you ordered, but a request for that product in the quantity requested. We will process your order if we have the product you ordered in-stock, at the quantity ordered, we will not process your order if we do not have the product in-stock, or have less than you ordered, until we contact you first. When these situations arise, we contact you with the following options:

1. Give you the option to add to your order, with a different product.
2. Delete the out-of-stock item from the order, and process the remaining order.
3. Cancel the order entirely.

Pricing Disclaimer.
Occasionally, our listed prices may be incorrect or the bottle size may be incorrect. For example a 750ml size may be incorrectly priced as a 375ml bottle. When such situations occur, Taylor & Norton Wine Merchants shall be held harmless for the error. We make every effort to make sure that our product database is accurate, however mistakes do happen. We will not be responsible for typographical errors. In all cases, the customer will be contacted before any charges are made to the credit card for a decision to proceed or not proceed with the order at the correct price. 

 

Returns.

Because of the fees charged by your credit card company when we charge and subsequently credit your card, we will enforce the collection of our restocking fee, if your card has already been charged. We charge your card when your order is pulled from inventory, packed, and prepared for shipping. Processed orders returned to us for any reason other than incorrect product, will be subject to a 25% restocking fee. Damage products for return will be assessed and a claim will be submitted to the shipping company if the damage is attributed to the shipper. Wines sold are guaranteed to be authentic, regardless of cosmetic differences, and as such differences are not valid reason to waive restocking fee. If we haven't charged your credit card, you may cancel the order without being subject to our restocking fee. If we have already charged your card, the cancelled processed credit card order for wines in-stock, shipped or not, are subject to a 25% restocking fee. Cancelled processed credit card "special" orders are also subject to a 25% restocking fee. Please check your order receipt carefully to make sure you ordered the correct wine. We will not be responsible for any incorrect orders placed you, the customer. Any incorrect orders that are processed and shipped will be subject to a 25% restocking fee, as well as shipping charges back to us if you want to return the item (s).

Sales Tax.
All wine is sold in the State of California, and the title passes to the buyer in California. All purchases shipped to California addresses will be subject to a 9% sales tax.

Shipping Conditions.
Taylor & Norton Wine Merchants reserves the right to hold shipment of your wine during extreme weather conditions. Taylor & Norton Wine Merchants cannot be responsible for damage to wine (including leakage or damaged corks) shipped to you against our express protestations in regards to weather conditions. Please be aware of the scheduled delivery information, as the date, and location of your delivery cannot be changed once it leaves our warehouse. It is the purchasers responsibility to be present, or the recipient if a gift, be present, when the shipment arrives.  Taylor & Norton will not be responsible for orders not delivered by any specific date due to the shipper, weather delays, or reciepents not being present to take delivery.  If the weather is very hot or cold in your area, and you would like us to postpone our shipping, please advise us. Use the weather in your area as a guide, when making your choice for best shipping method. We do not advise shipping ground during temperatures over 85 degrees, or under 32. If you need your order by a specific date, please let us know.

Taylor & Norton Wine Merchants cannot be responsible for wine damaged by a shipper or inappropriate storage/handling on the part of the buyer, although we will make a reasonable effort to resolve any disputes. We reserve the right to refuse sales if we deem it to be inappropriate and/or unsafe.

Contact us.

Store hours: Tue-Sat 11:00am to 5:00pm  Closed Sunday-Monday