Our Guarantee
Taylor & Norton Wine Merchants guarantees quality products and
service. Your satisfaction is our first priority. If, for any
reason, you are dissatisfied with your order, please contact us
within 30 days of receipt of your order for customer care
assistance. For fastest results, contact us by emailing via our
customer service request form. As is tradition in the wine
trade, all bottles 10 years or older are purchased at the buyer's
risk If you're not happy with a purchase, please contact us so we
can work out a resolution.
All wine sold by us is maintained at optimum conditions. We
consider wine to be out of our control once it has been handed
over to the shipper, and we cannot be responsible for improper
storage after it has been delivered, and as such we cannot accept
returns for the following:
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Wines that do not coincide with personal tastes.
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Wines that have been adversely affected by customer?s
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Any other adverse condition affected while in customer?s
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Purchasing.
Buyer certifies that he/she is at least 21 years of age. Buyer
will have to certify to this on our secure server prior to placing
an order. Further certification will be required at time of
delivery, with a signature of a 21+ year old required. The billing address needs to be the address on your
credit card statement. Your billing address is where your order
will be shipped. If you wish to ship to an address different than
your billing address, please provide this information on your
order form. All order will be verified with AVS, which
matches the billing address of your card with the billing address
provide by you. Gift cards not accepted for on-line, or
telephone orders, but are accepted for in-store purchases. Placing an order, and receiving a copy of
your order from Taylor & Norton, is no guarantee that the product will be available, or
is in stock, or the order will be filled. All orders subject
to availability. Make sure the information you enter in our
ordering system is accurate, as any incorrect information will
void, or delay the processing of your order. In order to
communicate with you regarding your order, you must enter a valid
email address, and phone number. Our primary contact with
you will be via email, if your email address is not correct, or
you have a spam filter on your email program, and cannot receive
email from our servers, we will be unable to contact you and / or
process your order. It is your / the customers
responsibility to check the validity of all order information
entered by you, when viewing the final order screen before
submitting. Please check all fields. All orders are subject to various security
practices to verify the authenticity of the purchaser, including
but not limited to; address verification, reverse phone
verification, issuing bank contact. Personal or corporate
MC, Visa, and AMEX accepted only.
Secure Transaction.
When our order form asks you to enter sensitive information, i.e.;
credit card number, that information is encrypted and is protected
with the best 128 bit encryption software - SSL (Secure Socket
Layers). While on a secure page such as
our order from, the lock icon on the bottom of your web browser
becomes locked , as opposed to unlocked or open when you are on an
"unsecured" page.
Shipping.
We always recommend shipping to a business address where someone
will be present to receive it during business hours, as we cannot
be responsible for lost or missing shipments if you request your
shipment be left without a signature. If the shipment is returned
to us for an improper, or incomplete address, we will have to
re-charge you for re-shipment, so please make sure the address is
complete including business name, and suite number if going to a
business complex. If you provide the incorrect shipping
address to us for your order, and the order goes missing or is
accepted by parties at the address you gave us and not returned,
we will not be responsible for replacement of the order. Our
responsibility is to ship it to the address provided to us by
you. Occasionally, an order may require
additional insurance if it contains high value wines, we will add
this additional insurance to your order total. Please allow
up to 48 hours for your order to be processed. The stated
delivery times are in transit time only, and do not include the
ship day, or the time in processing your order. Weekends are
not working days for the shippers except overnight SAT delivery.
Please contact us if your order is a rush shipment.
By submitting an order to Taylor & Norton Wine Merchants (www.taylorandnorton.com)
web site you are stating that you are 21 years old or older, and
warrant that you are legally able to purchase and consume
alcoholic beverages.
By submitting an order you hereby agree and understand that ALL
ALCOHOLIC BEVERAGES ARE SOLD IN CALIFORNIA AND TITLE PASSES TO THE
BUYER IN CALIFORNIA. We make no representation to the legal rights
and ability of anyone to ship or import wines into any state
outside of California. YOU the buyer are solely responsible for
shipment of alcoholic beverage products.
By placing an order, you authorize us to act on your behalf to
engage a common carrier to deliver your order to you. ALCOHOLIC
BEVERAGES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT
LEAST 21 YEARS OLD. AND BY PLACING YOUR ORDER, YOU REPRESENT AND
WARRANT TO US THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT THE
PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD AND
CAN ACCEPT DELIVERY OF ALCOHOLIC BEVERAGES. When your alcoholic
beverages are delivered, the person receiving delivery will be
required to show identification proving that he or she is at least
21 years old. If any person under 21 years of age fraudulently
orders and has wine shipped to them, the wine will not be released
to them, and will be returned to us, and the cost of return
shipping will be charged to the responsible party. BY ORDERING YOU
AGREE TO INDEMNIFY AND HOLD HARMLESS THE SELLER FOR ANY RESULTING
CONSEQUENCE OF A FRAUDULENT ORDER OR ANY MISREPRESENTATION AS TO
THE AGE OR LEGAL ABILITY OF ANY INTENDED RECIPIENT TO RECEIVE
SHIPMENT OF ALCOHOLIC BEVERAGES
Parents or legal guardians will be held responsible for actions of
their minor children. If necessary, legal action will be taken
against all parties attempting "wire fraud" The cost of shipping to, and returning to us of any
wine in any such operation will be charged to that agency. NO
EXCEPTIONS.
International Orders.
Shipping for International Orders will be quoted by email. We do
not ship to Indonesia, Central or South America, Canada, Africa,
The Middle East, and selected countries of eastern Europe. Contact
us via our
customer service request form, with your country before
placing your order.
Vintage Changes/out of stock/quantity less
than ordered
Occasionally, some vintages that appear on our web site may be out
of stock or, less than the order placed. All wines are
subject to availability, and may be sold out at any time. We
attempt to maintain a current inventory, but we sell wine via the
internet, telephone, and our retail stores, and inventory changes
quickly. Placing an order is not a guarantee that the item
is in-stock, or we have the quantity that you ordered, but a
request for that product in the quantity requested. We will
process your order if we have the product you ordered in-stock, at
the quantity ordered, we will not process your order if we do not
have the product in-stock, or have less than you ordered, until we
contact you first. When these
situations arise, we contact you with the following options:
1. Give you the option to add to your order, with a different
product.
2. Delete the out-of-stock item from the order, and process the
remaining order.
3. Cancel the order entirely.
Pricing Disclaimer.
Occasionally, our listed prices may be incorrect or the bottle
size may be incorrect. For example a 750ml size may be incorrectly
priced as a 375ml bottle. When such situations occur, Taylor &
Norton Wine Merchants shall be held harmless for the error. We
make every effort to make sure that our product database is
accurate, however mistakes do happen. We will not be responsible
for typographical errors. In all cases, the customer will be
contacted before any charges are made to the credit card for a
decision to proceed or not proceed with the order at the correct
price.
Returns.
Because of the fees charged by your credit card company when we charge and subsequently credit your card, we will enforce the collection of our restocking fee, if your card has already been charged. We charge your card when your order is pulled from inventory, packed, and prepared for shipping. Processed orders returned to us for any reason other than incorrect product, will be subject to a 25% restocking fee. Damage products for return will be assessed and a claim will be submitted to the shipping company if the damage is attributed to the shipper. Wines sold are guaranteed to be authentic, regardless of cosmetic differences, and as such differences are not valid reason to waive restocking fee. If we haven't charged your credit card, you may cancel the order without being subject to our restocking fee. If we have already charged your card, the cancelled processed credit card order for wines in-stock, shipped or not, are subject to a 25% restocking fee. Cancelled processed credit card "special" orders are also subject to a 25% restocking fee. Please check your order receipt carefully to make sure you ordered the correct wine. We will not be responsible for any incorrect orders placed you, the customer. Any incorrect orders that are processed and shipped will be subject to a 25% restocking fee, as well as shipping charges back to us if you want to return the item (s).
Sales Tax.
All wine is sold in the State of California, and the title passes
to the buyer in California. All purchases shipped to California
addresses will be subject to a 9% sales tax.
Shipping Conditions.
Taylor & Norton Wine Merchants reserves the right to hold shipment
of your wine during extreme weather conditions. Taylor & Norton
Wine Merchants cannot be responsible for damage to wine (including
leakage or damaged corks) shipped to you against our express
protestations in regards to weather conditions. Please be aware of the scheduled delivery information, as the
date, and location of your delivery cannot be changed once it
leaves our warehouse. It is the purchasers responsibility to be present,
or the recipient if a gift, be present, when
the shipment arrives. Taylor & Norton will not be
responsible for orders not delivered by any specific date due to
the shipper, weather delays, or reciepents not being present to
take delivery. If the weather is very hot or cold in your
area, and you would like us to postpone our shipping, please
advise us. Use the weather in your area as a guide, when making
your choice for best shipping method. We do not advise shipping
ground during temperatures over 85 degrees, or under 32. If you need your order by a specific date, please let us know.
Taylor & Norton Wine Merchants cannot be responsible for wine
damaged by a shipper or inappropriate storage/handling on the part
of the buyer, although we will make a reasonable effort to resolve
any disputes. We reserve the right to refuse sales if we deem it
to be inappropriate and/or unsafe.
Contact us.
You can call us @
(707)-939-6611. This number is for customer service, retail
sales, and shipping issues only. Any unsolicited sales calls
will not be accepted, NO EXCEPTIONS. No sales calls from
internet marketing, search engine optimization, or any service,
merchandise suppliers, or any other selling organization. If
you have a product you are interested in selling please go
here.
Our store address
is:
Taylor & Norton Wine
Merchants
19210 Sonoma Highway
Sonoma, CA 95476
Store hours: Tue-Sat
11:00am to 5:00pm Closed Sunday-Monday
We cannot ship to PO, APO, or FPO box offices. Please see the list
of states we do not ship to. Not all items available
to all states.
Orders to Alaska or Hawaii must only be shipped 2nd Day Air
Incorrect, insufficient, or change of address will incur a $10.00
surcharge.
We reserve the right to charge return shipping for refused or
undelivered packages.
Please allow up to 2 business days for your order to be processed.
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